Refund - Mall@Reds
<p>Bought two garments of same price and teller, Nomsa, rung up one item twice. Reversed the transaction and "refunded" the amount on my debit card. Manager, Nare, told me the money will be refunded into my account within 24 hours. Now he calls and says it will take up to 7 days!! WTH!! It was a debit card, so it is just as good as cash! When I asked Nare now why couldn't he given me cash back, he said they didn't have cash in the till....really??? I'm 80km from Mall@Reds and don't go there often! Really really unacceptable that they can have my money for 7days.....for their poor management of tellers and management!!</p>
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Exact's replyOfficial
27 Jun 2017, 12:43Good day Michelle
We are sorry to hear about your experience in one of our stores. As we pride ourselves on our customer services, your complaint has been forwarded to the Area Manager responsible for that store to investigate and to provide you with feedback. He will be in touch with you as soon as possible. Thank you.
Kind Regards
Exact Team
Best regards,
Exact's reply27 Jun 2017, 12:43
Official
Good day Michelle
We are sorry to hear about your experience in one of our stores. As we pride ourselves on our customer services, your complaint has been forwarded to the Area Manager responsible for that store to investigate and to provide you with feedback. He will be in touch with you as soon as possible. Thank you.
Kind Regards
Exact Team
Best regards,