1 reviews | Active since Jul 2014
Price i saw not what i paid
Yesterday on 15/10/17 i went to exact jubilee mall in Temba Hammanskraal to buy a phone. I saw a Samsung Galaxy J5 on sale for R2799.00 and next to it was a Samsungsung Galaxy J5 prime on sale for R3099.00. I asked for the Prime one and at the till it showed R3299.00. I was told that someone put the wrong sticker on the phone and that was no way they would sell it on that price. Should i not pay the pay i see in store? Is not now my fault that the store made a mistake?
Poor service indeed
Good day Karabo
We are sorry to hear about the experience you had at one of our stores, and as we pride ourselves on our customer service, your complaint has been sent to the Area Manager responsible for that specific store. The Area manager will investigate the complaint and will be in touch with you as soon as possible. Thank you.
Kind Regards
Exact Team
Good day Karabo
We are sorry to hear about the experience you had at one of our stores, and as we pride ourselves on our customer service, your complaint has been sent to the Area Manager responsible for that specific store. The Area manager will investigate the complaint and will be in touch with you as soon as possible. Thank you.
Kind Regards
Exact Team