POOR SERVIRSE TO FOSCHINI RETAIL STORES

I can not believe how poor the service is. I bought a Laptop serial number *** from EXACT in the vaal mall in Vanderbijlpark on the 13th of September 2019. Two to three months ago it started giving me problems. It's been 2/3 months now and no-one is returning my calls, I phone the store... 1. Went into the Mokopane store, they can't help. I need to go back to the original store. 2. Phoned the store, Vanderbijlpark. Sorry it's going to take very long..... They didn't even what to help me, they referred me to head office. 3. emailed: Retail *** - No responds/ no feedback I have then spoken twice to customer Service, and Lerato, she gave me Jenny Walken's number ***. Left two messages and no feedback yet?? Phoned this morning again, spoke to Nombulelo, she did not know any Jenny and gave me Precious's details. Please guys I need my case to be logged and huddled and sorted!!!!!!!!!!.......Still no Feedback

Please be advised that I will take this matter to the highest level and hold you responsible for all my loss of income / Losing customers and all legal actions due to the fact that you did not provide me with a laptop in time. According to your terms

Having problems with the HDMI port and the mouse pad stopped working. And of course to top it all off the keyboard stopped working as well.

Please do not ever again use any group related stores for Electronics