TM
Tlalane M
1 reviews | Active since Feb 2017
26 Sept 2018, 12:57
Poor service-TFG(exact)
I bought a phone at Exact Menlyn & within 5 days the phone started given me problems. I took it back to Exact Menlyn & the "manager" told me that he's going to book the phone for repairs. The question is what happened to 7 days guarantee(OBF)? I then called TFG customer services where they promised to resolved the issue for me, now its been two weeks & I am still waiting. What kind of service is this?
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Exact's replyOfficial
26 Sept 2018, 14:03Good day Tlalane
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for the Menlyn store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to deal with your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply26 Sept 2018, 14:03
Official
Good day Tlalane
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for the Menlyn store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to deal with your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,