nM
ndazi M
1 reviews | Active since Dec 2014
16 Aug 2017, 09:41
poor service
I bought an kids underwear i saw it with price of R220 and when i pay it was captured with R240. i told the lady that i wanted it with the price that i saw it with they denied me saying the manager is not available. i asked for the assistant manager tehy said they dont have it but what irritates me more is that when i requested for refund they did some lady came and override the transaction. when the agent peel the price that was tagged it was R210.
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Exact's replyOfficial
16 Aug 2017, 10:18Good day Ndazi
We are sorry to hear about your experience at one of our stores. As we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for that store to investigate. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply16 Aug 2017, 10:18
Official
Good day Ndazi
We are sorry to hear about your experience at one of our stores. As we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for that store to investigate. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,