1 reviews | Active since Aug 2012
Poor Quality stock as well as service
I have written a complaint on the 5th of July which was responded by you guys on the 6th of July informing that someone will be in contact with me as soon as possible. It is now the 24th July and still no one has contacted me at all.
Really poor service from you guys.
Good day Byron
We are sorry to hear of your complaint, to which I responded on your previous post. Your complaint was forwarded to our Merchandise Department and, as explained on your previous complaint and my response, it it likely that the boots have been sent to our Quality Assurers for their assessment and feedback as the Merchandise Team would need appropriate and relevant feedback to provide you with. As indicated on my previous response, I have followed-up with Merchandise Department to ask them to contact you urgently. Thank you.
Kind Regards
The Exact Team
Good day Byron
We are sorry to hear of your complaint, to which I responded on your previous post. Your complaint was forwarded to our Merchandise Department and, as explained on your previous complaint and my response, it it likely that the boots have been sent to our Quality Assurers for their assessment and feedback as the Merchandise Team would need appropriate and relevant feedback to provide you with. As indicated on my previous response, I have followed-up with Merchandise Department to ask them to contact you urgently. Thank you.
Kind Regards
The Exact Team
Hi Byron,
Firstly my apologies for not replying to your complaint earlier. I am sorry to hear that you had a poor quality experience shopping Exact Footwear, as we really strive to offer our customer value items at good prices. I know that it is not ideal, but you can take the pair of boots back to any of our Exact stores, and will receive a full refund
When I place any footwear style with suppliers, it goes through quite a thorough QA check:
· Once I raise an order or place a style, it gets QA checked on our side twice (our Footwear Technologist does all the necessary checks to ensure that he quality is acceptable)
· Prior to the style being shipped, another QA check gets done abroad, as a final sense check that the quality is up to standard
· A quality issue like this can unfortunately not be picked up after production, and will only become evident after wearing the item for a while
· The only way we can get around this issue, is by asking individuals to wear a style at sample stage, so that we can see if the quality is acceptable, and the shoe does not break. We have now implemented this
As a team, we are continuing to strive for excellent quality at excellent price points, and will try our best to ensure that quality issues like this gets eliminated
Once again so sorry about your bad experience
Kind regards,
Esme; Exact Senior Footwear Buyer
Hi Byron,
Firstly my apologies for not replying to your complaint earlier. I am sorry to hear that you had a poor quality experience shopping Exact Footwear, as we really strive to offer our customer value items at good prices. I know that it is not ideal, but you can take the pair of boots back to any of our Exact stores, and will receive a full refund
When I place any footwear style with suppliers, it goes through quite a thorough QA check:
· Once I raise an order or place a style, it gets QA checked on our side twice (our Footwear Technologist does all the necessary checks to ensure that he quality is acceptable)
· Prior to the style being shipped, another QA check gets done abroad, as a final sense check that the quality is up to standard
· A quality issue like this can unfortunately not be picked up after production, and will only become evident after wearing the item for a while
· The only way we can get around this issue, is by asking individuals to wear a style at sample stage, so that we can see if the quality is acceptable, and the shoe does not break. We have now implemented this
As a team, we are continuing to strive for excellent quality at excellent price points, and will try our best to ensure that quality issues like this gets eliminated
Once again so sorry about your bad experience
Kind regards,
Esme; Exact Senior Footwear Buyer