Poor Customer Service

The exact shop in promenade lacks customer service and the staff there is very inefficient. I got to the store gave them one cashier my ID . She saw the laybye backdated from April 2019. She still went out of her was to verify at the back. She came back told her colleague that the laybye has expired. He colleague stood there as she was awaiting for her manager to authorize this . The male manager came forth, he looked at the screen as the cashier was explaining the situation. This tall male manager left without having to say anything he left for the back again. I asked the cashier what is going on because this is easy. They should just cancel the laybye on the system. She stated that she is waiting for the manager to authorize however she doesn’t know what he went doing at the back. She then asked for assistance from one of he colleagues to call her manager. This gentleman decided he will send another cashier to do the cancellation. I asked the cashier do I have to wait 15min for a cancellation to be done. The lady cashier by the name of Paris(as per till slip ) didn’t care less about the situation and just continued with the cancellation, she was done she gave my money back and left. These people couldn’t even sympathize with a customer even though they taking they own time. I am never buying from that specific store ever again. How is it that staff members don’t even have name tags? And even worse to spend 15minutes just so my cancellation was processed. That staff from that store need more training around customer service and customer satisfaction that’s all I am saying.