MH
Marlise H
1 reviews | Active since Aug 2018
31 Aug 2018, 12:36
Poor customer service
Never buy an hisense device from exact.they sell faulty goods,when you book the device for repairs they say your phone is liquid damaged then they quote you whatever amount and if you rejects the quote you still have to pay an amount of r320 to get your phone back,yet they haven't fixed your device
Helpful (0)
Replies (2)0
Replies (2)
Exact's replyOfficial
31 Aug 2018, 13:17Good day Marlise
We are sorry to hear of your experience in one of our stores. We would like to refer this to the appropriate Area Manager to investigate and liaise directly with you, however, you have not provided us with the name of the store where you took your phone in. Please can you e-mail Jennyh@thefix.co.za with that detail so that we can forward the complaint to the appropriate person to deal with. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply31 Aug 2018, 13:17
Official
Good day Marlise
We are sorry to hear of your experience in one of our stores. We would like to refer this to the appropriate Area Manager to investigate and liaise directly with you, however, you have not provided us with the name of the store where you took your phone in. Please can you e-mail Jennyh@thefix.co.za with that detail so that we can forward the complaint to the appropriate person to deal with. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's replyOfficial
31 Aug 2018, 13:17Good day Marlise
We are sorry to hear of your experience in one of our stores. We would like to refer this to the appropriate Area Manager to investigate and liaise directly with you, however, you have not provided us with the name of the store where you took your phone in. Please can you e-mail Jennyh@thefix.co.za with that detail so that we can forward the complaint to the appropriate person to deal with. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply31 Aug 2018, 13:17
Official
Good day Marlise
We are sorry to hear of your experience in one of our stores. We would like to refer this to the appropriate Area Manager to investigate and liaise directly with you, however, you have not provided us with the name of the store where you took your phone in. Please can you e-mail Jennyh@thefix.co.za with that detail so that we can forward the complaint to the appropriate person to deal with. Thank you.
Kind Regards
The Exact Team
Best regards,