Pathetic service

My name is Thozie Lurafu. On the 18 October 2018 at 11:32:05 am I made a laybye on the store (Golden Acre, Cape Town) for my daughter which costed R470.00. On monday , the 26 November 2018 I went to the store take out my laybye i stood there for +-20 minutes waiting on my laybye (all that time no one came to me to tell me what was going on. An african lady with dreadlocks who was helping at the time didn't even bother to apologize for keeping me waiting instead she spoke with her colleague "I can't find this laybye" then her colleague who was not even helping me was the one who told me that they can't find my order. She then made a copy of my slip and promised to look for it and I told them i will come the following day (27 November 2018). Yesterday, 27 November 2018 I went back again I arrived at the store at 14:20 the queue was so long with only 2 tellers, i queued round about 14:40 another teller was opened. Eventually it was my turn to be helped I told the teller that I came to collect my laybye which you guys could not find yesterday (26 November), the lady immediately knew what was going on with my laybye. She spoke with some lady next to her whom i believe she is a manager or something who told her to take down my name and contact number they will contact me, I asked them when they will call me as I need this laybye ASAP. They told me they have many laybye and I asked them what they were doing the whole of monday and tuesday. I mean they have my number on their system they didnt bother to let me know.

I am really disappointed at Exact and their staff for their pathetic service, I might not have an account with them but I am their customer and I loved their clothes especially for my daughter, with the experience I got I dont think I will ever shop there again at any Exact store.