1 reviews | Active since Dec 2011

09 May 2016, 11:34

Pathetic Service

<p>I went to Exact Store (Mdantsane City) to reinstate my account.</p> <p>I met a young gentleman (only male in that branch) who refused to reinstate my account, he told me to bring 3 Months Bank Statement, ID and recent Payslip and I asked him to contact head office and he refused as he was claiming that even Head Office wont reinstate my account. &nbsp;After 10 - 20 Minutes trying to convince him, He later told me that I&nbsp;must ask another consultant if I'm against what he was saying . I decided to go&nbsp;to another consultant unfortunately &nbsp;the lady &nbsp;first claimed that I am one of those custormers dont listen what &nbsp;told at the store. &nbsp;I politely asked her to contact head office which she later did that and after verification by head office my account was reinstated. &nbsp;it was&nbsp; TERRIBLE &nbsp;And PATHETIC SERVICE</p>

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Replies (1)
Exact
Exact's reply13 May 2016, 12:40
Official
Hi Andile, We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly. Thanks, The Exact team