Pathetic customer service from Foschini Group

I went to Exact Mall of Africa Exact on the 28th of November to purchase clothes using eGift that was received from my family. The sales person (Sharon) experienced an error during transaction process. 28th was Sunday afternoon, and she explained that she won't be able to help since customer is already closed she call me on Monday the next day after communicating with customer. On Monday she never even bother to called and had I had to call the store to check if the issue was resolved. Up to date 13 December the issue is not been resolved 😔 I have sent numerous emails to check the status and still no response from both customer services and Mall of Africa Exact. I am so disappointed about the treatment I received from The Foschini Group.