GT
Gina T

1 reviews | Active since Aug 2016

05 May 2017, 19:48

Pathetic customer service

<p>I went to your zewenwaght store today for a mens jacket , which I first bought at the promenade branch. But was too small, I returned it the same day for a bigger size, but according to your sales staff you never had any bigger sizes. So that's when I decided to go to zewenwaght store, I asked one of the ladies if they can assist me with a xl jacket, and was told that I must come back on Monday, because she is not going to open these boxes, I begged her to help me and she screamed at me that the other customers looked our way, I felt rather embarrassed by her outburst, but still kept a smile on my face, hoping she would change her mind. If she is your store manager, think how is she chasing your customers away with that low class attitude, I am a customer all these years with the Foshini Group but to be treated like trash, by your trash piece of ****, that think she has class, </p>

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Replies (1)
Exact
Exact's reply08 May 2017, 16:57
Official

Dear Gina

We are sorry to hear about your experience in one of our stores on the weekend. We pride ourselves on our customer service and we have forwarded your complaint to the Area Manager responsible for the Exact Zevenwacht store. The Area Manager will investigate the complaint and will be in touch with you as soon as possible. We have tried to e-mail you directly, but the e-mail has be returned to us as “possibly incorrect”. Thank you for bringing this to our attention.”

Kind Regards

The Exact team