Pathetic Customer service

<p>On the 24th of September 2016 my husband bought me a cell phone 3G SA HUAWEI Y6 PRO GOLD +SPEAKER from Exact Pretoria Church Street and all was fine until end of December when the phone just froze and i couldnt use it anymore.</p> <p>Because we were on holiday, we took the phone back to Exact on the 3rd of January 2017, the man from the cell phone department even tried to fix it and failed, since the cell phone was still under guarantee he then booked it for repairs and told us that it would take two to three weeks for him to advise on the out come.</p> <p>On the 25th of January 2017, we contacted Exact and they told us that they had not yet recieved any feedback from 3G Mobile, the company that was fixing the phone. </p> <p>On the 3rd of January we again contacted Exact and we were told that 3G mobile was offline and they were unable to provide any feedback regarding the phone. We then requested for 3G mobile contact details and when we called 3G, they advised us that they only received the phone from Exact on the 25th of January and it was going to take 14 to 21 days again from the 25th of January for for the phone to be fixed. We asked Exact why 3G was saying they only received the phone on the 25th when the man from the cell phone department had told us that he booked it on 3rd of January. They advised us that 3G said they used the wrong form to book the phone for repairs.</p> <p>On the 16th of February we contacted Exact again and thats when we were told that 3G had said that the mother board on the phone was faulty and needed to be replaced. For this they told us that it would take 21days for the phone to be fixed. That same afternoon we went to Exact and requested to speak to the manager who asked us to give her at least 48hours for her to resolve the issue.</p> <p>On the 17th of January we received a call from Exact saying that the phone had been delivered to them.</p> <p>On the 18 of January we went to Exact and they told us that the phone was fixed and it was working. We requested for report for the repairs as 2days earlier they had told us that mother board was faulty and needed to be replaced and would take 21day for the repairs to be done.</p> <p>On the report it only showed that they had fixed software only and not the mother board. </p> <p>What frustrated me most is the fact that Exact staff could not take responsibity of fauilure on their side instead they would blame everything on the 3rd party of which i bought the phone from Exact and not from the 3rd party.</p> <p>The other thing is poor service that i received from Exact, we are the ones who would call and do follow ups from our side, they never used to call and update us on progress.</p> <p>When we went to the shop on the 18th of January, the manager completly ignored us, the 30min that we were in that shop they told us that the manager was busy on the phone but 5minutes after we left the we passed right in from of the shop and we saw the manager on the floor which to me indicates that she was trying to avoid us.</p> <p>I told them that Exact have to replace the phone because i only used the phone for less that 3 months and they say mother board is faulty, to me it means the phone was faulty from begining.</p> <p>Also i stayed without the phone for a month and half and now they want to give me a half fixed phone.</p> <p>I used have lots of faith in Exact and i did not expect to get such poor service from them.</p> <p> </p> <p> </p>