PK
Penelope K

1 reviews | Active since Jan 2015

18 Jan 2018, 17:13

Paid more than the price I saw

So last week i went shopping for a J7 Samsung and when i got to Exact I saw the new J7 Neo Samsung and and got confused between the 2 phone. I than got the sales assistant (Xolani) to assist me regarding the phones and when he bought the 2 phones over he said the one that goes with a speaker is the last one on the display than he bought that one's box and another Samsung J7Neo box and a Samsung J7. on the send box of the Samsung Neo it has a different price which was R3199.99 then i asked why the price is different and said it could be that that 1 does not come with speaker than i was like i rather get that one but than he said he will check why is it different than suddenly the price is wrong and when i told them that i saw it on a certain price and according to the NRC act that is the price i should pay i was told that they cant sell it to me at that price. I asked if I can speak to the Head Office and he refused. I ended up paying more which was R3799.99. I will never refer any of my friends and family to EXACt especially at Mall of Africa

0
Replies (2)
Exact
Exact's reply19 Jan 2018, 10:56
Official

God day Penelope

We are sorry to hear about your experience in one of our stores and as we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for that store to investigate. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.

Kind Regards

The Exact Team

PK
Penelope K's update23 Jan 2018, 12:04
Reviewer Update
I have been waiting for the Area Manager to contact me but still nothing. It shows that this is not taken seriously by the company