Online order

Onlinr order service is *** I bought things online on black Friday p*** till today I never receive it no communications nothing at all i send emails no response the services is very bad. There's an advert that even say order before the 17th and get your order before Christmas how the hell will the order be delivered where else the November order is not delivered.in store you stand in a que for long online supposed to be better but is worse that going in store poor service ever.