NO VALUE FOR CUSTOMERS

I am writing to express my disappointment regarding the unacceptable service I received from one of the shop assistant at EXACT in Orkney (North West) on Monday, 21 April 2025. During my visit, I bought some clothes and needed to make a payment on the till. Unfortunately, rather than receiving the courteous and professional service I expected, I was met with dismissive behaviour, a rude body language, and a lack of willingness to help from Mr ZANELE NGO. I went to Mr Ngo since he was the one on the till and with a rude body language, he pointed (without saying a word) that I must go to another till where there was no one and I though a cashier will come since the staff was on the floor. And indeed, some lady came but indicated to Mr Ngo she is having difficulties with her computer. Mr Ngo in front of me ordered the lady with a very rude tone while I was in front of them that she must order me to go back to his till. The manner in which he approached and handled the whole matter was inappropriate and also made me feel unwelcome and undervalued as a customer. Mind you I have been shopping in that store for more than decades even before EXACT came into picture it was still PAGES. I have always regarded EXACT as a reputable brand that prioritizes customer satisfaction, which is why this experience was especially disappointing. No customer should be made to feel the way I did. I ended up not buying and left the store without the items which I loved due to the ill treatment I have received from Mr Ngo. I’m working in Bloemfontein (Free State) and there are lot of EXACT stores here but I have been buying from Orkney EXACT because of loyalty and that I grew up there. I would appreciate it if you could investigate this matter and take appropriate action to ensure that future customers do not have a similar experience. Additionally, I would like to receive a response outlining the steps being taken to address this issue. Thank you for your attention to this matter. I look forward to your prompt response. Yours faithfully,

I can be reached on this number: *** e-mail: ***