SS
Sanele S
1 reviews | Active since Mar 2015
10 Mar 2015, 17:08
No return of a damaged phone sent for repairs
I have sent this phone before for repairs but still it giving problems.I sent in a mobicel hero x phone back to Exact for repairs on 16/02/2015 because the phone was faulty, not charging, battery draining itself, even today I have not received the phone or any feedback yet am still paying for this **** phone. It really frustrating now as it the 4th week now I still dont have the phone back or a replacement of it because am tired now. Plz assist
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Exact's replyOfficial
11 Mar 2015, 11:42Hello Dreamguy353,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Exact's reply11 Mar 2015, 11:42
Official
Hello Dreamguy353,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.