1 reviews | Active since Jan 2015
No response
I received a phone call from the regional manager of Exact in the Free State on 08/08/2017 after i laid a complaint against Exact for charging me double for the same item and refuse to refund me. The lady therefore promised to send me an email so that i can go to any Exact store and the transaction be reversed. I still haven't received that email and i'm unable to send her the invoice as she requested as i've been phoning the number ********** 609 that she phoned me with but no luck. i would like this to be resolved as soon as possible as i'm running out of patience.
Good day Mpolokeng
We are sorry to hear about your experience and as we pride ourselves on our customer service, we will immediately forward your complaint to the Regional Manager to follow-up on and to resolve. The Regional Manager will be in touch with you as soon as possible to resolve your issue. Thank you.
Kind Regards
The Exact Team
Best regards,
Good day Mpolokeng
We are sorry to hear about your experience and as we pride ourselves on our customer service, we will immediately forward your complaint to the Regional Manager to follow-up on and to resolve. The Regional Manager will be in touch with you as soon as possible to resolve your issue. Thank you.
Kind Regards
The Exact Team
Best regards,