No refund

<p>I went to buy a phone at Exact Gezina Pretoria on 29/08/2016. After 2 days the phone was not properly working, it was defective. I went back to the shop which they told me that their policy says no refund. I told them that that policy is not based on the consumer protection act. They told me that they either repair or change. I do not want any of that but a refund. Now am stuck with a defective phone. I asked for their superior's phone number but they refused, they told me that they can't give me. Their manager is Neo, who refused to give a refund. </p>