Negligence

Good day

On 2nd January 2020 I went to exact store in Queenstown Nonesi mall to return the cellphone I bought on October 16.....the cellphone had a problem of just sending things to all my apps by its self....my phone was book for repairs then....got an SMS from a company called TT3 and the sms was staying that I should pay R1480 for the phone that was sent to then for repairs, after that sms I got a call from the same company telling me that I should pay the money so that they should send my phone back.....I ask the lady that called me what am I really paying for because I've sent my phone to Samsung....she told me they fix phones for Samsung.......went back to the store and tell this the store manager asking her how can I pay this much amount for a phone that is barely 3 months old and how come I am being called by the company when I have sent my phone to them....She said she will look at it and get back to me......I went to that store countless times with no direction of when am I going to get my phone......until lockdown...and now on my I called TT3 company to find out about my cellphone and they told me they have sent it back to the store....it's been 2 weeks now waiting for the phone with no luck.....I've been patient with them for to long and I'm tired of waiting.....I have no cellphone....I. struggling and they don't even care......when you phone them you being told lies.....I just want my phone back fixed.