1 reviews | Active since May 2015
Misleading
<p>I saw some boots which were displayed for customers to see and the price clearly stated that the footwear on the manikin was R26. <br />I went inside the store and asked the store assistant to help me as i would like to buy those boots, she adviced that she doesnt think the boots are r26 but she will call the manager.</p> <p>she called some guy and i told him i want to pay those boots and i want them and he said they not for R26 but they are for R260. The price clearly states R26 i argued and told him about the CPA law then he said hell call the manager for me. At this point im thinking the lady called this guy and told me his the manager now they going to call another manager for me.</p> <p>The manager came, he goes by the name of Mpho if im not mistaken and i told him that i want to purchase the boots for R26 because they clearly state they are for R26.<br />he apologised for the inconvience and told me he cant sell them for me for R26 and told me it was an honest mistake by the store. I thought it was misleading of the store to advertise an item for R26 then when a customer wants to purchse it they have a different price.</p> <p>I argued with Mpho for several minutes and told him i wont pay for R260 i want it for R26 as it has been advertised and he adviced that i should call the head office because he wont sell it for r26.<br />ok thats fine i asked him to call the head office for me because im in the store and i know for a fact that when you have a query and you inside the store you can use their phone to call the head office.<br />He told me he wont let me use the phone because the bill is going to be too high and i must call the head office with my own airtime because its my complaint.</p> <p>called the head office with my airtime its fine and spoke to some lady, told her the whole story and she asked to speak to mpho so that he can make a call from the store so i can lay a complaint he hung up.</p> <p>he called his manager and adviced i should call her. <br />I called her and she told me its a mistake by the store so she wont sell those boots for R26.</p> <p>i called the head office again and told them about my complaint and the lady that was assisting me said shell call the manager mpho spoke to and get back to me.<br />she got back to me and advised that mphos senior said that she can only give me 10% off the boots as its the stores mistake and that is R26 off R260 whereas those boots were advertised for R26.<br />I told her its not my fault that the store incorectly priced an item and told them i will take this further.<br />She told me that shell speak to the store and Mphos senior again and will get back to me.</p> <p>its been weeks and im still waiting for the call.<br />this goes against the cpa law and these people dont think i know my rights as a customer wheras i know my rights and i know the cpa law by heart.</p>
hi Palesa,
Thank you for bringing this to our attention. We take the CPA very seriously. We’ve passed your feedback on to the relevant department and they will be in touch with you directly to discuss this further.
Regards,
The Exact team
Best regards,
hi Palesa,
Thank you for bringing this to our attention. We take the CPA very seriously. We’ve passed your feedback on to the relevant department and they will be in touch with you directly to discuss this further.
Regards,
The Exact team
Best regards,
Dear Ms Mamogobo,
Thank you for your recent correspondence, received at various levels. We have investigated the matter thoroughly and are satisfied that it was a genuine error, in that the zero had fallen out of the price stand in the window.
The zero was clearly visible next to the stand, which the Manager pointed out to you at the time of your visit. On the grounds of reasonableness, we are unable to honour your request that the boots be sold to you for R26. It is unfortunate that you have chosen to decline our offer of discount on the boots, which was made in good faith.
Regards,
The Exact Team
Best regards,
Dear Ms Mamogobo,
Thank you for your recent correspondence, received at various levels. We have investigated the matter thoroughly and are satisfied that it was a genuine error, in that the zero had fallen out of the price stand in the window.
The zero was clearly visible next to the stand, which the Manager pointed out to you at the time of your visit. On the grounds of reasonableness, we are unable to honour your request that the boots be sold to you for R26. It is unfortunate that you have chosen to decline our offer of discount on the boots, which was made in good faith.
Regards,
The Exact Team
Best regards,
Good day,
Did the mamager advice you that it took him a while to find the zero because it was no where near the display
i would never have enquired about the price of the boot if it was obviosu that the zero was near the price stand.
Why would i waste my time?
Why would the staff pass me around different people if they could clearly see the zero on the floor?
The people you asked when investigating the matter, do you think they **** by saying the zero was clearly near the price stand to cover their asses?
Why would i call the head office and waste my airtime and follow up?
Please investigate the matter thoroughly.
Thank you.
Good day,
Did the mamager advice you that it took him a while to find the zero because it was no where near the display
i would never have enquired about the price of the boot if it was obviosu that the zero was near the price stand.
Why would i waste my time?
Why would the staff pass me around different people if they could clearly see the zero on the floor?
The people you asked when investigating the matter, do you think they **** by saying the zero was clearly near the price stand to cover their asses?
Why would i call the head office and waste my airtime and follow up?
Please investigate the matter thoroughly.
Thank you.
Dear Ms Mamogobo
We appreciate that the outcome of our investigations is not what you were hoping for but, as previously explained, we have investigated thoroughly and our decision stands.
The Exact Team
Best regards,
Dear Ms Mamogobo
We appreciate that the outcome of our investigations is not what you were hoping for but, as previously explained, we have investigated thoroughly and our decision stands.
The Exact Team
Best regards,
