1 reviews | Active since Dec 2018
***** AND NOT KNOWING THEIR OWN RWTURN POLICY
I bought 2chino pants online black Friday deal together cost R130.I return the items because I wanted to exchange it for a bigger because the size were smaller then I thought. The policy said I can exchange it for my correct or get the money back. I went to the store and they took the package and printed a slip for me and I said I can exchange it for different when I got to the shop in bellville they said I can't do that because they will added the off promotion price to my account so I said I paid for It already and why must pay again for the item I already paid for I'm disgusted for this type of services and consultants that don't even know their own policy they done in the people. I will take on this ***** and forgoing agains their policy !!!!I want my money ASAP!!!!
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint.
Please provide the nearest store name for assistance
Thank you.
Kind Regards
The Fix / Exact Team
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint.
Please provide the nearest store name for assistance
Thank you.
Kind Regards
The Fix / Exact Team
