Irritated while "walking around in the mall"

Service at Canal Walk is a sad state of affairs. Went to collect a lay-by and was made to wait AN HOUR for them to find the actual package!! When I asked the store manager why does it take so long, her reasoning was the person who normally deals with the laybyes is not in and there are many laybyes yet they leave ONE locum PERSON to search for the parcel while the rest are all on the floor - including the store manager - unpacking clothing. I asked her do they not keep their laybye storeroom some what organised or at least neat or do they just shove everything in and hope for the best because 20 minutes of waiting - fine, I'll wait but a whole freaking hour?! Then she still has the nerve to tell me "But Ma'am the cashier should've have to you it would take a while or don't you have other shopping to do?" Is this the training TFG gives to their managers?

My second bad encounter at an Exact - Kenilworth Branch specifically - was to return an item, only to get told that all the cashiers do not have cash in their tills so I should go walk around in the mall for a bit then come back and HOPEFULLY they will have money in the tills by then. I get that they're trying to keep as little cash in the tills due to ******ies seriously, have a minium of R1000 then - I just needed a rebate of R220. And is it part of staff training to tell customers to go walk around in the malls until you sort your issues out? #BlackFriday