Irrate

To say I have had a bad experience would be an understatement. My mother's account was in arrears and when arrangements were made to pay, we did however the balance was not decreasing. to make matters worse, apparently the account was handed over and we decided to pay the outstanding balance and close the account, I went to one TFG store and asked the cashier of the balance and she advised, I paid. She advised me to come back to the store after two weeks to check if my mother's name has been cleared, after 2 weeks I call them and they refer me to the people they have handed the account over to, to my surprise, they tell me that my mother has an outstanding balance that we know nothing of, and the lady that I spoke to, tell me of how I made 2 separate payments on different days. She tells me how her system shows that I made a payment on a certain day, and went on the following day to pay the remaining amount (WHICH IS VERY FALSE!) I have a till slip as proof that I only made payment once. My experience with TFG has been very bad! The consultant even went as far as telling me that I should know better because I also work for a FSP.

How did it go about that your systems show two different payments on different days? I smell *****! I'm even more convinced that my mother was not owing that much as other payments we had made before were not adding up! To anyone who wants to open an account with them, think again! These people are ********! Their Consultants are also very rude!