Inconveniencing Service.!!!

I am not happy with service, I placed an order online on the 21st of November. I received a message on 30th November confirming that I can track my order via website. Same day the 30th I got an email confirming that My order has been delivered at Exact. I got to the store today around 5pm, I was assisted by Philidelphia who requested for a proof of Identity and I provided my Drivers licence, she then went to the stock room to collect my parcel. She asked for a reference, I explained to her that no reference was sent to me, only the link for tracking and the email were sent.

She told me she cannot release my parcel without the reference. Why does the store have to send an email confirming my delivery without the reference?

I've placed orders before with my TFG account and I've never experienced such trashy service. I asked who can I reach out to for help, she told me only her and the other lady whom I did not get her name.

I paid for the parcel, I had my Drivers licence as proof of identity, So now I couldn't be helped because of a reference that I didn't receive.

Philidelphia then called me around 18:16 to say "if I am still around the mall, I should come back so I sign the delivery register since I didn't receive the reference", when I left the store there was no solution I was advised to contact head office for assistance, I literally saw my parcel and it wasn't s given to me all because of a reference that wasn't sent to me.

I don't have gas for driving around for a reference whilst there's an alternative that was supposed to given to me whilst I was in the store. Your email confirmation should come along with that stupid reference to avoid inconveniencing clients.