Inconvenienced and disappointed

On the 26 May 2020 I bought a phone cash at Exact, a few days later the phone was not reading the memory card then took it back to the store with it's charger and a screen protector on the phone 09.09.2020. The phone came back on the 16.10.2020 without the charger nor the screen protector still with the same problem then I asked the manager what had happened was told to come back in a weeks time to collect the charger. When I asked them to take their phone back and give me back my money and they refused. For more info please contact on my email or on ***.