Humiliation in front of other customers and staff

I bought a Jean for an event at Exact in Witbank town. When I got to the even my client told me it's tearing apart next to the zip. I then took the Jean back for exchange after couple of days as I was hosting the event outside witbank.

I got to the store and approach 2 guys by the till points next to the babies section. I explained my story, the other guy told me he will call her manager, the lady comes and I explained my story to her. With and attitude she told me, she will take it to the tailor to get it stitched, so when will I come to fetch it.

I was very much shocked, I asked her that does she think I can spend so much money on a Jean and time to bring it so it can be stitched. She raised her voice, in front of her colleagues and customers telling me she can only take it to the tailor. I was a laughing stock, as I asking her to low her voice on me. She shouted and said she is talking like this. I then asked her name She Told me it's (Petunia) . You could see they are used to harassing customers by the way she gave me her name with confidence, knowing even if I report they don't discipline them.

When I was about to live, one of the guys by the till, says to me I must have a lovely day, you could see I was a joke.

I left the shop. Very humiliated & embarrassed. Knowing I'm their regular client, I even have an account with them.

I called their head office line last week Friday, the lady ask me if she should give me the number for customer care or right the report and send it to them. I asked her to send them a report as I've explained to her the story. I asked her, when will they get back to me. She said during the day they will call me, till date I have not heard anything from The Foschini Group.

This is how they treat their clients, It shows they don't value their clients. I'm so hurt and disappointed as I'm sitting with a useless Jean, that embarrassed me in front of my clients.