Horrible Customer Service

I received the best customer service @ Exact ERM while I was purchasing my P20Lite unfortunately less than a month later I was ****** and I lost it. However because it was insured I went in store to go claim submitted everything to Noma whom was working @ ERM at that time whom has apparently been moved to Vereeniging about 5months back. When I submitted my claim it was back in January, she was supposed to get back to me but never did, I was out of tow for a while, I kept checking on her over the phone and she kept assuring me that my claim is being processed.A few months later I came back in town visited the store to find out why is my claim taking so long, I get there:

1.Noma is no more 2.In the store they knew nothing about my claim 3.They never even saw my paperwork or the box of my phone 4.According to their knowledge there is no claim that is being processed 5.When I called Noma's personal number to find out what went wrong she was rude, gave me so much attitude saying:"1st of all I don't know what you are talking about and you are fighting me" then hung up @ a later stage tried getting back to me but I was fuming didn't even want to converse with her.I lost my phone 2018 on Christmas day and thanks to Noma until this day I am without a phone.