1 reviews | Active since Jun 2018
Horrible customer service
Good day
On the 14 May 2018 I bought the slippers boots for my baby(11months old),she wore them twice and they were damaged, on the 2nd June 2018 I returned them.there was a lady at the door I greeted her and tell her my problem she said "what do you want me to do with these dirty shoes? you damaged them you and your baby,I must loose my job because of you?"as I was shocked I could not respond,she said" answer me I'm talking to you go to the tills and tell them to exchange it for you so that I can be fired because of you and your baby.I went to the tills the cashier told me that "the person who authourise damages is not working today"that lady Said do it I will authorise it so that I can be fired"there were no name badges on them but my slip tells me that this lady is LEAH and the cashier is PAGGY im still traumatised and I will never go to that store again.
Augustine Rabaji ********** 704
Good day Augustine
We are sorry to hear of your experience within one of our stores. As we pride ourselves on our customer service, we would like to forward this to the appropriate Area Manager responsible for the store in question, however, you have not indicated which store it is. If you can provide that detail, we can immediately refer it to the correct person to investigate and to liaise directly with you. Thank you.
Kind Regards
The Exact Team
Good day Augustine
We are sorry to hear of your experience within one of our stores. As we pride ourselves on our customer service, we would like to forward this to the appropriate Area Manager responsible for the store in question, however, you have not indicated which store it is. If you can provide that detail, we can immediately refer it to the correct person to investigate and to liaise directly with you. Thank you.
Kind Regards
The Exact Team
Good day Augustine
Thank you for your response. Your complaint has been forwarded to the Area Manager responsible for that store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to deal with your complaint. Thank you.
Kind Regards
The Exact Team
Good day Augustine
Thank you for your response. Your complaint has been forwarded to the Area Manager responsible for that store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to deal with your complaint. Thank you.
Kind Regards
The Exact Team