1 reviews | Active since Oct 2016
HORRIBLE CUSTOMER SERVICE
<p>Very poor service at the Exact clothing store at Pan Africa Mall.....Was trying to do a lay-bye and I wasn't aware of the operating hours of the store so I was waiting to be assisted for a fair 10mins and I got shifted from one person to another leaving me looking like an idiot then finally I ask who's assisting me then this lady with very bad attitude name Nokwanda I think responds with no expressions of willing to actually assist or show interest in me as a customer until I requested for the manager who was not of much of help.....I would have appreciated if she had said it's late for me to be starting to process a lay-bye due to closing time or even create a "system down story" than giving me attitude and poor customer service am very disappointed she could have handled it better than she did.</p>
Good day Mandisa
We are sorry to hear about your experience in one of our stores recently. As we pride ourselves on our customer services and will ensure that your complaint passed on to the Area Manager responsible for that store to investigate and to provide you with feedback. The Area Manager will be in touch with you as soon as possible. Thank you.
Kind Regards
The Exact Team
Good day Mandisa
We are sorry to hear about your experience in one of our stores recently. As we pride ourselves on our customer services and will ensure that your complaint passed on to the Area Manager responsible for that store to investigate and to provide you with feedback. The Area Manager will be in touch with you as soon as possible. Thank you.
Kind Regards
The Exact Team
