Horrible client service.

I am extremely disappointed with an online purchase that I have made expecting that the goods be here for my daughter for EID. What a pathetic experience if not with the courier company then with the group sending me from pillar to post. The goods finally arrived at the store later the day on Eid and I decided to collect the goods rather on Saturday. It's Saturday today and I receive an email stating that the goods has been returned to the store and I call the call centre to find out what exactly is happening because no where have I provided the instruction to have the goods returned. Spoke to a consultant and was advised that goods for collection stays at a store for up to 8 days wow it's only been day 3. No explanation or reason as to why this was returned. At this stage I am furious...tried calling the store how many times no answer as usual. This whole experience has left such a bitter taste in my mouth and the client is not the centre as clearly experienced. Pathetic service around. Thankyou for disappointing my daughter and she really wanted that shoe..