NM
Nomonde M
1 reviews | Active since Sept 2010
29 Jun 2015, 09:44
FRUSTRATED & ANGRY FOR BAD RUDE CUSTOMER SERVICE
I took my laybye out Friday, got home & the jacket did not fit my child. I went back to exchange with a bigger size & was met by rude staff. 1st they asked me for the payment slip which they did not give me but the lady cashier insisted that they did bcos \we always give customers slips"guess what? they found the slip in their dustbin. I told them that I need to exchange the jacket & I was told that I CANNOT exchange the jacket bcos I don't have the original slip given to me when I was doing the laybye in May. Now I know THERE'S A SOLUTION TO EVERY PROBLEM"
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Exact's replyOfficial
29 Jun 2015, 10:30Hello flyangel,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Exact's reply29 Jun 2015, 10:30
Official
Hello flyangel,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.