********** account processing

My name is Trevor and on 08th of March 2015 at 15:45, I received a call from the Exact collections department in Cape Town notifying me of an account (I have no idea off) opened under my name that is in arrears. <br> Now I am not sure of the processes and or due diligence in place from Exact regarding new accounts that are processed, as I have never and I mean never had nor have ever opened an account with them. I need to understand how is it possible to open an account with someone else's details and Exact not picking it up.... Over and above this, how is it possible that Exact has my cell phone number (and decided to call me) notifying me of the account in arrears, but failed to do a proper background check on the credibility of the \person"that opened the account as and when the account was processed (opened). <br> <br> With crime related to ***** and or ********** account processing on the rise in the country"