Extremly Dissapointed Customer

<br> I brought a phone from Exact, April i took the phone in because it had been damaged. I made it clear to the Exact employess that my phone is insured and gave them supporting documents which they even made a copy of to indicate that the phone is insured.<br> Few weeks later I recieved a text to confirm that my phone must be fixed, i rep**** Yes knowing that the text must obviously be coming from the Insurance company.<br> While im now patiently waiting for my phone I receive another text that i must pay R850 to get my phone, I called Exact and was told that the employess made a mistake and send my phone to the wrong department so now they will handle the matter. few days later the manager calls and says the phone wasnt fixed and so Exact will pay R300 to get my phone back so the phone can go to the correct people. My smile was cut short when Exact calls again and says the phone was actually fixed so now i must go 50/50 by paying R425 for a mistake Exact made. Iv been phonless for almost 6 mounths, been paying instalment and insurance still for what i dont have in my hands. Exact further insults me that im difficult and just<br> want to make things hard for them. This is hurtful for me