1 reviews | Active since Mar 2018
Exact Sold My Mom A Demo PHONE
My mom bought me a Samsung J7 Prime as a gift at Exact TFG, its suppose to take in two (2) simcards, when I try put in the second sim, only to find out its a demo slot for the second sim. I went to Exact in Canal Walk about a month ago and they promised to fix the issues for me. Its been a month now, they don't reply to my email, when I call them, they tell me the is no manager in store and that they will get back to me and never do.
The is a reason that I needed a two (2) simcard phone, now I am forced to put my business issues on hold cause of bad service from Exact.
Good day Kumkani
We are sorry to hear about your experience in one of our stores and as we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for the Canal Walk Store to investigate and to deal with. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Exact Team
Good day Kumkani
We are sorry to hear about your experience in one of our stores and as we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for the Canal Walk Store to investigate and to deal with. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Exact Team
Good day Kumkani
We are glad to hear that your problem was resolved and that you are happy with the outcome. Thank you for the feedback and have a lovely day further.
Kind Regards
The Exact Team
Good day Kumkani
We are glad to hear that your problem was resolved and that you are happy with the outcome. Thank you for the feedback and have a lovely day further.
Kind Regards
The Exact Team