DS
Deshni S
1 reviews | Active since Apr 2014
16 Sept 2018, 19:08
Exact providing false information
Opened a new account at Exact Gateway today expecting to get R1500 worth of vouchers as it is advertised all around the store only to be told that they out of vouchers and I need to come back to the store on another day when they have stock. How can a store inconvenience a customer because they don't know how to run a business? Please stop providing false information to customers, take down your signs.
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Exact's replyOfficial
17 Sept 2018, 10:29Good day Deshni
We are sorry to hear of your experience in one of our stores. As we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for the Gateway store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply17 Sept 2018, 10:29
Official
Good day Deshni
We are sorry to hear of your experience in one of our stores. As we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for the Gateway store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,