Exact poorly service!!

I’m extremely disappointed with the service I’ve received from Exact Springs Mall and MTN. I bought my phone cash from Exact Springs Mall and the device was insured. Unfortunately, my phone was recently ****** and during the claim process I discovered that MTN cannot recognise the IMEI number that appears on both the purchase slip and the phone box I received from Exact.

I’ve been trying to resolve this issue since yesterday and it’s causing major delays with my insurance claim. I provided all the correct documents yet I’m being told the IMEI is not valid in their system which makes no sense since the phone was bought directly from an official store.

This is extremely frustrating and unacceptable. I need MTN and Exact Springs Mall to urgently verify and correct this IMEI issue so my insurance claim can be processed without any further delay. Customers should not suffer because of store or system errors.

Please treat this matter as urgent, I need proper assistance immediately.

-Kgotso