Exact jabulani mall worst service EVER

I’m so angry on the 1 December 2020 I went Exact and bought two dresses that I loved and I swipe the transaction when off my account but on machine it said the socket cannot be read. The manager said to me don’t swipe again rather pay cash and I will escalate it to head office and they will reverse it back or sometimes it reverse itself after 10mins or so. So I paid double thinking my money would be reversed because the transaction that I swiped was on the pending payment. I don’t get any feedback till today my money is not reversed and I’m using my airtime calling the store and the manager just keeps on saying they are escalating the matter. I’m getting no help and when I check my account transaction is on successful payment now and still no reversal instead the manager of the store has the nerve to say I must keep on calling to push them to do their work. Bad experience I have EVER encountered in my whole life.