Exact Dihlabeng Mall poor customer service

Exact Dihlabeng Mall what a bad service you have for a new store. I bought a wrist watch on the 7th of this month in Exact mega city, in Durban. And on the 9th u traveled back to Bethlehem and I left the receipt in durban because I did not expect that the watch would be defective. Anyway when I noticed that the watch is somewhat very slow I decided not to use it anymore to return it to the store, worn only twice since bought in a space of two weeks. So today I went to exact Dihlabeng to query what exactly can i get assisted, the lady told me it could be the battery, so i asked her if it happens that they put old batteries on the watch because the watch was bought two weeks ago and she argued about not having insurance on their watches which I assume it means it's okay for the store to sell us defective watches because they don't have insurance. The lady was very dismissive and did not even try to assist me. She further said they don't assist durbans customers which was shocking because that felt very personal I mean why specifically durbans customers? She then said even if she can call her area manager they will tell me the same thing, so I feel like her and her area manager are making this store theirs while it belongs to the foschini group... very poor customer service and unprofessional staff who talks over customers and ready to shoot even when there is no need. The lady did not even try to assist she dismissed everything I said and suprisingly I received an email from exact for a customer satisfaction survey when I went to mega city on my email meaning they have my details as an account holder, and when purchasing they ask u about loyalty points and they take your details, so what could have been a problem tracking my transaction? I am paying of the account that I have with the tfg group it cannot be that I will have an account that I cannot buy certain items because I'm avoiding such behavior it was so unprofessional and u don't build any customers relations in your stores instead u killing the confidence the customer may have had with u ... please train your staff to assist not to fight. I bought two jeans in fashion world in durban and happily exchanged them with no problems here in Bethlehem.. so exact is exact please don't tell customers you don't assist durban customers that's nonsense....