EXACT ACCOUNT - BAD SERVICE

Two months ago my son opened an account with Exact, to start building a credit record. He purchased a pair of shoes. A week later he made his first payment after phone the accounts department for details. He paid R200.00 by EFT. At the end of July he went to the branch paid another R200.00 and found out that his first payment was not reflected on his account yet. We contacted the accounts department and was told to send an email. On 30/07/2018 we emailed the accounts department for the first time with a copy of the payment notification attached. Please note ... the FIRST TIME. The email was forwarded again. Well, as to date 23/08/2018 we have not had a word from them, NOTHING. The branch can not help us as we are referred to the HO accounts department, and they prefer to ignore the email. BAD BAD BAD SERVICE !!!! TERRIBLE We have decided to close this account as soon as it is paid up. I will do the same with my account at Donna Claire, and it is NOT A SMALL ACCOUNT !!!