Exact! A nonsense of a store

I have experienced bad service before, but today me and my sister received the most atrocious, and filthy service to date from Exact. I actually still can’t believe it. So my sister who lives in mpumalanga and I went to exact today to finish off with the payment left of a laybye for clothes, little did we know that it would take almost three hours of waiting and bad attitude from employees from exact. I left my sister to run some errands and almost three hours later; nothing. Upon my return I turn to the lady who was helping us seeking answers as to what is happening and why such incompetency was now being made our problem. And this woman who was helping us, who goes by the name Maggie Makgabo had the audacity to raise her voice at us and tell us that “we are not the first nor will we be the last to have such a glitch happen to them and that it happens all the time”. In disbelief I demanded to see the manager and the very same lady was comfortable and condescending in letting us know that the manager was currently not available and that even if she was she would tell give us the same response because there’s nothing they can do. At this point I am livid beyond words. We left and gave them time to look again, this time my sister returned and still nothing. She demanded her refund and was told that apparently a refund cannot be issued if a package is not found. My questions is, if the package can’t be found then who’s problem is that, what business does Exact have in withholding our money for goods that we’re not provided with!? What kind of management is this that lacks the basic knowledge of the consumer act itself?. What I as a customer gathered from this incident is that this store is disrespectful more so because of its predominant black customers who are served with second class customer service straight out of the garbage. Because trust me if I were any other race; telling us that “we’re are not the first or the last to have this happen” would not have come out of this lady’s mouth. Secondly management is failing dismally and they are just as disrespectful as it’s employees. Thirdly it shows how *********** this store is. I will never ever set foot or spend my money in this store ever again after this issue is settled. Oh and by the way my sister returned to mpumalanga without our package nor her money and was told to come back again in a few days. And that ladies and gentlemen is how ****ed up this store actually is. We deserve better, we demand better and we will not receive bad customer service and maltreatment laying down. To have people treat you as if they are doing you a favor when in fact you are spending your hard earned money to have the very same people your are supporting spit in your face, is what today actually was. I am so angry, so so angry