Empty promise / bad service

On the 9th of October, i went to the store for a laybye, i took clothes as i am about the till for layby they told me they dont have layby cards, they reffered me to sportscene and at that time i was not feeling well, spotscene told me to buy takkies first, i came back and told them feedback, and they reffered me to Donna Claire, i asked them to keep clothes for me until they get the cards and she agreed, i left till today no one called me. On the 24th i send my husband to the same store, one of the ladies called me and i tried to explain to her about the bad service, she was not helpfull, i complained to her about my bad experience, she told me that she did n't call me about that, she was not helpful at all, and she didn't want to give me her name and drop the phone on my ear, i am a customer and was my first time doing layby at the store.