Dissapppointed about the store manager

I am so dissapppointed about Exact store Soshanguve,I've called the shop and the personwho answered the phone was the store manager(Koketso) Firstly she never greeted me over the phone.Thats being rude to answer the company phone the way she did.Secondly she was very rude to me,that's not acceptable.I wanted her to do IBT for me from Soshanguve to Festival Mall cause I stay in Tembisa, she couldn't help me.She asked me to cal at 10,30.I tried to cal but the phone couldn't get through,so I managed to get through at 10:45.Oh she shouted at me again for calling at 10:45 not at 10:30,Thabo the Area manager won't allow her to send the jacket to Festival Mal cause it's very expensive.I feel very disrespected and need a proper apology from them.