Disgusted and disappointed
I got a bodysuit as a Christmas gift n never wore or tried it on as I saw it was too big, went to exact store Kwagga mall they didn't want to take it back saying its an underwear.. They never even check if it was worn or what...Now I'm stuck with a prezzie that doesn't fit
Helpful (0)
Replies (2)0
Replies (2)
Exact's replyOfficial
30 Dec 2018, 20:05Hi Duduzile Kgomo
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix / Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint.
Please provide us with a store name that is closest to you for assistance.
Thank you.
Kind Regards
The Fix / Exact Team
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix / Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint.
Please provide us with a store name that is closest to you for assistance.
Thank you.
Kind Regards
The Fix / Exact Team
Exact's reply30 Dec 2018, 20:05
Official
Hi Duduzile Kgomo
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix / Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint.
Please provide us with a store name that is closest to you for assistance.
Thank you.
Kind Regards
The Fix / Exact Team
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix / Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint.
Please provide us with a store name that is closest to you for assistance.
Thank you.
Kind Regards
The Fix / Exact Team
Exact's replyOfficial
02 Jan 2019, 14:33Good Day Duduzile
Hope you are doing well?
I tried contacting you today to assist with your issue, but your phone is on voice mail.
You are welcome to contact me if you are free.
My details are as follow:
Brian Adamson
Cell number: ***
Hope you are doing well?
I tried contacting you today to assist with your issue, but your phone is on voice mail.
You are welcome to contact me if you are free.
My details are as follow:
Brian Adamson
Cell number: ***
Exact's reply02 Jan 2019, 14:33
Official
Good Day Duduzile
Hope you are doing well?
I tried contacting you today to assist with your issue, but your phone is on voice mail.
You are welcome to contact me if you are free.
My details are as follow:
Brian Adamson
Cell number: ***
Hope you are doing well?
I tried contacting you today to assist with your issue, but your phone is on voice mail.
You are welcome to contact me if you are free.
My details are as follow:
Brian Adamson
Cell number: ***