1 reviews | Active since Jul 2016
Defective Shoes
Bought shoes at the store a month ago and wore them this week for the second time,only to find that the heel would break. What a shame.
Good day Khanyisile
We are sorry to hear of your experience with one of our products - we make every effort to ensure the quality of our product matches our customers expectations. It is not clear whether you returned to the store for an exchange, nor do you mention which store you made your purchase in. Please can you advise which store you made your purchase in so that we can forward on to the appropriate Area Manager to liaise directly with you regarding the product and resolution. Please e-mail Jenny to ***. Thank you.
Kind Regards
The Exact Team
Best regards,
Good day Khanyisile
We are sorry to hear of your experience with one of our products - we make every effort to ensure the quality of our product matches our customers expectations. It is not clear whether you returned to the store for an exchange, nor do you mention which store you made your purchase in. Please can you advise which store you made your purchase in so that we can forward on to the appropriate Area Manager to liaise directly with you regarding the product and resolution. Please e-mail Jenny to ***. Thank you.
Kind Regards
The Exact Team
Best regards,