Day Light *******

On the 30 August 2018 I purchased 2 Vodacom Smart Tablets at Midrand Exact. It was just before they were about to close, so when they checked both tablets I was not worried as they told me that both of them were ON and working. Straight afterwards I had screen protectors and bought covers for them, I did't even bother to check them again as they were gifts for my children. On the 31 August 2018 when I got home I took out the tablets and gave them to my kids but this other one had a red vertical line on it but it did switch on. Just a few minutes later it made this click and automatically switched off, I thought maybe it was because it might be a low battery so we charged it and it was full, but it kept on doing the same thing. Monday I took it back again to the store and explained what had happened, and they said they will send it back to Vodacom for it to get checked. Copies of my original slip was made and the form for it to go back to Vodacom was filled in and filed. On the week of the 17 September, they called and said I can come and fetch the tablet. When I got there I was told that Vodacom said the Tablet fell. that maybe my son dropped it. I told them that the Tablet did not fall as it has been with me since and I was there when my 4 year old son opened it, then that lady said well maybe those people who put on the screen protector dropped it and I still told them I was there the entire time. But I did ask if that was the case, how come there is no crack nor a chip, then no answer. She just said that was the message that was conveyed to them by Vodacom. Then they assured me that it will work just fine with that red line still as they cannot remove it. So I said OK, took the Tablet and left. But funny enough it only worked one and half day then it did the same thing all over again, but unfortunately I had already threw away the slip. But still decided to take it back to the store, they said that they couldn't help me as I didn't have the slip but I said I had swiped with my card, I am sure you can try to trace it in that way plus copies were the first time. So you can just refer back to that. I spoke to the Exact Lady Manager, Karabo and said she will try to make a plan and they will send back to Vodacom again. On the 17 October 2018 I received a call from Dudu saying I can come and fetch the Tablet as it is now fixed. I only went there today and spoke to the Manager Karabo and she said to me that the tablet cannot be fixed as I didn't provide them with the slip so Vodacom is saying they cannot fix it. I didn't argue as I am now tired of repeating myself over and over and not being heard. I believe that I was ******* and got given a tablet which they knew had problems from the beginning cos I bought two tablets so they saw that as an easy way out for them to get rid of it. The terrible and worst thing is that there is not even a single prove for them to show me that indeed it did fall, no chip nor crack. So now I am sitting with a Tablet that is not working.