TM
Thembisa M
1 reviews | Active since May 2018
12 Dec 2018, 14:47
complain and poor customer service
hi
i went to the store to submit the insurance claim for my cellphone on the 24th of November 2018, i followed up with the store on the 29th and they said they will get back to me, went to the store on Monday and the lady called Finrite (the insurance company) and they told her that she needs to send the second page of the claim form then i left the store. i called Finrite today and the told me they haven't received the second page of the claim form from Exact.
Im so angry because now im the fool in all of this and yet im paying for the insurance but when i must get my cellphone im being sent back and forth
contact details: Neziswa Mphunyuka ********** 478 **********
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Exact's replyOfficial
14 Dec 2018, 14:06Good day Thembisa
We are sorry to hear of your experience with one of our stores and per our e-mail earlier this week as I was unable to access Hellopeter, your complaint has been forwarded to the Area Manager responsible for the store to investigate and to liaise directly with you. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience with one of our stores and per our e-mail earlier this week as I was unable to access Hellopeter, your complaint has been forwarded to the Area Manager responsible for the store to investigate and to liaise directly with you. Thank you.
Kind Regards
The Fix Team
Exact's reply14 Dec 2018, 14:06
Official
Good day Thembisa
We are sorry to hear of your experience with one of our stores and per our e-mail earlier this week as I was unable to access Hellopeter, your complaint has been forwarded to the Area Manager responsible for the store to investigate and to liaise directly with you. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience with one of our stores and per our e-mail earlier this week as I was unable to access Hellopeter, your complaint has been forwarded to the Area Manager responsible for the store to investigate and to liaise directly with you. Thank you.
Kind Regards
The Fix Team