1 reviews | Active since Dec 2018
Complain
Good day
My Name is Daniel Mafisa with ID No. ********** 256089
I have an account with TFG and i have bought a phone in January 2018 (Hisense T5 Plus) it has been giving me problems and in June it went for a repair at 3G Company and they have replaced a main board but suddenly now in November it started with different problems the Wifi, Bluetooth are no longer working also the battery is giving problems.
I have reloaded the softwares plenty of times but still no luck, I took the phone back to your Exact store at Sasolburg on Saturday I really don't want the phone to be repaired again I will be happy if i can be credited or be given new phone.
I am not happy at all with the services i have received from TFG Group.
Regards:
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix / Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint. Thank you.
Kind Regards
The Fix / Exact Team
Best regards,
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix / Exact (store name) to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he/she is able to deal with your complaint. Thank you.
Kind Regards
The Fix / Exact Team
Best regards,