CLAIMING CELL PHONE

ON THE 08 APRIL 2015 I LOST MY CELL PHONE, I MANAGED TO BLACKLIST IT THE SAME DAY AND THE REFERENCE NUMBER IS:***4, I WENT TO REPORT AT THE POLOKWANE POLICE STATION,THEY SAID I MUST WRITE 2 AFFIDAVIT, THE REASON BEING THEY ARE NO LONGER GIVING CASE NUMBER OR OB NUMBER TO LOST PROPETIES,THE SAME DAY I WENT TO THE EXACT STORE FOR CELL PHONE CLAIMING THEY PUT ME THROUGH TO THE INSURANCE CONSALTANT WHO TOLD ME THAT THEY WIL NOT REPLACE THE CELL BECAUSE I DONT HAVE A CASE NUMBER,I EXPLAINED TO HIM THAT AT THE POLICE STATION THEY NO LONGER ISSUE CASE NUMBERS AND I ALSO GAVE HIM THE TELEPHONE NUMBER FOR POLOKWANE POLICE TO CONFIRM SUCH, HE ALSO ASK FOR THE NUMBER WHERE HE CAN CONTACT ME TO GIVE ME FEEDBACK BUT HE DID NOT CALL ME EVEN TODAY,SINCE JUNE 2013 THAT WAS PAYING FOR CELL PHONE INSURANCE BUT TODAY I AM STRUGGLING TO GET A REPLACEMENT BECAUSE OF A CASE NUMBER THAT POLICE STATION DONT GIVE. WHAT MUST I DO ABOUT THAT,WHERE CAN I GET CASE NUMBER IF POLICE STATION DONT GIVE THAT.