1 reviews | Active since Aug 2012
China Quality boots
I have bought a pair of boots about 2 months ago, it is the army replica boot. I had the boots just over a month and it started breaking.
The glue on the the soles came loose on both heels even on the one in front. I have bought the same style boots last year the same time and that lasted a month, which I took back and they credited me for the boots as there was no stock.
The boots are awesome boots just its not the quality that I would expect from Exact.
Good day Byron
We are sorry to hear of your experience with one of our products. We make every effort to ensure that our product quality lives up to our customers expectations. and we thank you for bringing this problem to our attention. We have passed your complaint on to our Merchandise/Buying Team for their information and ask them to liaise directly with you. Someone will be in touch with you as soon as possible. Thank you.
Kind Regards
The Exact Team
Best regards,
Good day Byron
We are sorry to hear of your experience with one of our products. We make every effort to ensure that our product quality lives up to our customers expectations. and we thank you for bringing this problem to our attention. We have passed your complaint on to our Merchandise/Buying Team for their information and ask them to liaise directly with you. Someone will be in touch with you as soon as possible. Thank you.
Kind Regards
The Exact Team
Best regards,
Good day Byron
We are sorry to hear that you indicate no-one has been in touch with you. As your complaint was only received by our office on Monday 9 July, it was forwarded at that point. It is likely that the store have sent the boots to our Quality Assurers for their feedback and the Merchandise Department would await that feedback before contacting you, however, I have followed up with the Merchandise Department to get their feedback and have requested that they get in touch with you urgently. Thank you.
Kind Regards
The Exact Team
Best regards,
Good day Byron
We are sorry to hear that you indicate no-one has been in touch with you. As your complaint was only received by our office on Monday 9 July, it was forwarded at that point. It is likely that the store have sent the boots to our Quality Assurers for their feedback and the Merchandise Department would await that feedback before contacting you, however, I have followed up with the Merchandise Department to get their feedback and have requested that they get in touch with you urgently. Thank you.
Kind Regards
The Exact Team
Best regards,